Fintech Book Club: Customer-Centric Innovation & Banking
Don't miss our discussion of why fintechs, FSPs & VCs should be using human insights to identify and create innovative products & services.
The Fintech Book Club met on 11 April 2025 to discuss Customer-Centric Innovation in Finance by Erin B. Taylor and Annette Brolos.
Here are some excerpts from our discussion to whet your appetite:
Shifting from tech-centric to customer-centric
The shift from tech-centric to customer-centric strategies:
Transforming lives
Transforming lives with products and services for the underserved consumers:
You can watch the entire discussion.
Next Fintech Book Club: 11 July 2025
Join us - Jim Perry, Efi Pylarinous, Barb MacLean - 11 July 2025 for the next LinkedIn Live discussion! We will be talking about A New Ethos in Banking: Embracing values and ethics for a meaningful transformation by Rik Coeckelbergs.
Who writes PivotAssets?
I’m an independent analyst, strategic advisor & consultant (& a former Gartner analyst). I’ve worked in and covered the banking industry for over 2 decades.
This newsletter is designed to challenge you & to give you a fresh perspective & analysis on the transformation that is —and isn’t happening - in the industry.
How can I help you?
Want to discuss product rot, small innovations, ghosting customers, hidden tribes and leveraging your bank’s legacy? Need help positioning your digital banking solution or fintech to meet the demands of today’s banking environment? I have my own firm PivotAssets.
I can analyze your GTM strategy or sales or VC presentation, help you prepare for your first vendor briefing or your first funding pitch meeting. I also write piece of thought leadership relevant to your business, solutions or technology. I also organize and moderate webinars series, podcast or panel.
Contact me at stessa@pivotassets.co or via LinkedIn.
I’m also available for inquiry and strategy sessions via Third Eye Advisory.
Me, Elsewhere
Ivo Spigel & Nick Holland and I are working on FinVino, which will debut in May, 2026.
Did you miss the last Fintech Book Club? Follow our LinkedIn page to make sure you’re part of the club on 11 April.
I’m an expert advisor at Third Eye Advisory. Ready to help your company or financial institution:
Lead with problem solving
Develop Value-Driven Customer Experiences
Build Product Innovation & Differentiation
Create Strategic Intelligence for Investors.
I spoke with Theodora Lau and Barb Maclean on their podcast One Vision about smart banking & hidden tribes.