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Treasury Payment System Takeover: Implications for FIs & Everyone Else.
Taken over by DOGE, the Treasury payment system processes over 1 billion payments a year. What are the implications for financial institutions …
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Stessa Cohen
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Stop Failing at Transformation & Deliver Small Innovations
Banks are failing at digital transformation. Small innovations throughout the bank can improve customer experience, introduce new technologies, and…
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Stessa Cohen
New Life for Branches: Pillars of Entrepreneurship & Financial Empowerment
Branches are expensive & unprofitable. It's time for bankers to think differently about branches, to reuse them as centers for entrepreneurship…
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Stessa Cohen
2
The End of Digital Banking Transformation
Digital banking transformation is dead. No single framework, timeline or set of initiatives, features, apps, project plans or technologies will point…
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Stessa Cohen
A Perfect Storm is Brewing
Search engine product rot, TikTok/socialsearch & FI friction & failure to orchestrate create the perfect storm for agentic AI to make your bank…
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Stessa Cohen
2
Legacy Banks: Blessing or Curse
Every day another banker notices how Stanley's profits shot up when they targeted women & partnered, well, with Target. Is legacy a blessing or curse…
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Stessa Cohen
Five Things Your Bank Can Learn from Norway’s Success Migrating to EVs
To succeed with digital transformation, your bank must learn from Norway: measure, acknowledge & pivot with the changes that transformation brings to…
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Stessa Cohen
Work/Life Boundaries
Banks have a lot of data about accounts, but what does a balance really say about a person's life? Listening is key to understanding what your customers…
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Stessa Cohen
Post Office Banking: Return to Sender
Most US adults have a bank account. What millions lack is access to credit. Is re-introducing post office banking a good idea to address this challenge?
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Stessa Cohen
Ghosting Customers is Not a Great Customer Engagement Strategy
Photo by Stefano Pollio on Unsplash
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Stessa Cohen
In a Time of Business Uncertainty, Understanding Nuances of Hidden Tribes Builds Your Bank's Agility
Your FI's ability to pivot in a timely manner to the ever-changing business environment of your customers and potential customers will depend on your…
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Stessa Cohen
Opportunities for Financial Institutions to Deliver Credit Access
Whether through existing alternatives or leveraging fintechs, partnerships & other opportunities, FIs of all kinds are well positioned to increase…
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Stessa Cohen
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