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Treasury Payment System Takeover: Implications for FIs & Everyone Else.
Taken over by DOGE, the Treasury payment system processes over 1 billion payments a year. What are the implications for financial institutions …
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Stessa Cohen
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35:57
Stop Failing at Transformation & Deliver Small Innovations
Banks are failing at digital transformation. Small innovations throughout the bank can improve customer experience, introduce new technologies, and…
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Stessa Cohen
New Life for Branches: Pillars of Entrepreneurship & Financial Empowerment
Branches are expensive & unprofitable. It's time for bankers to think differently about branches, to reuse them as centers for entrepreneurship…
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Stessa Cohen
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The End of Digital Banking Transformation
Digital banking transformation is dead. No single framework, timeline or set of initiatives, features, apps, project plans or technologies will point…
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Stessa Cohen
Legacy Banks: Blessing or Curse
Every day another banker notices how Stanley's profits shot up when they targeted women & partnered, well, with Target. Is legacy a blessing or curse…
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Stessa Cohen
Five Things Your Bank Can Learn from Norway’s Success Migrating to EVs
To succeed with digital transformation, your bank must learn from Norway: measure, acknowledge & pivot with the changes that transformation brings to…
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Stessa Cohen
Work/Life Boundaries
Banks have a lot of data about accounts, but what does a balance really say about a person's life? Listening is key to understanding what your customers…
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Stessa Cohen
Post Office Banking: Return to Sender
Most US adults have a bank account. What millions lack is access to credit. Is re-introducing post office banking a good idea to address this challenge?
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Stessa Cohen
Ghosting Customers is Not a Great Customer Engagement Strategy
Photo by Stefano Pollio on Unsplash
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Stessa Cohen
In a Time of Business Uncertainty, Understanding Nuances of Hidden Tribes Builds Your Bank's Agility
Your FI's ability to pivot in a timely manner to the ever-changing business environment of your customers and potential customers will depend on your…
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Stessa Cohen
Opportunities for Financial Institutions to Deliver Credit Access
Whether through existing alternatives or leveraging fintechs, partnerships & other opportunities, FIs of all kinds are well positioned to increase…
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Stessa Cohen
The Complex Teenage Financial Supply Chain
Banks that treat teenagers like young adults miss key challenges that differentiate the teen market from adults. But it may be too late for even…
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Stessa Cohen
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