Archive - PivotAssets

A Perfect Storm is Brewing

Search engine product rot, TikTok/socialsearch & FI friction & failure to orchestrate create the perfect storm for agentic AI to make your bank…

May 14 •

April 2025

Politics of Payments

Got customers still using paper checks? All FIs must also dig deeper into what customer problems they are trying to solve to move them to new payment…

Apr 23 •

Fintech Book Club: Customer-Centric Innovation & Banking

Don't miss our discussion of why fintechs, FSPs & VCs should be using human insights to identify and create innovative products & services.

Apr 17 •

Rotting Products? Don't Whine, Innovate!

Decoupled products & services is a sign of product rot - whether they are your FI's products or someone else's. FIs can also view these examples - and…

Apr 1 •

March 2025

February 2025

January 2025

October 2024

Want More Customers? Open the Doors

Many credit unions & community banks hide key information that prospective new customers need to open an account. FIs must open the doors before they…

Oct 28, 2024 •

July 2024

The Branch of the Future is Already a Restaurant or Coffee Shop

Banks are closing more branches than ever & for good reasons. That doesn't mean banks should abandon branches. I discuss 5 reasons for banks to meet…

Jul 30, 2024 •

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